Security Console Operator
Securitycareers Aus, Clayton, NC
The role
Overview
What you will do
- Provide customer service to employees, patients, visitors, and/or vendors by following site-specific security-related procedures, policies, and post orders at a healthcare and pharmaceutical location.
- Receive calls for service, alarms, and security-related notifications; prioritize and dispatch officers and/or resources via radio, phone, and/or computer-aided systems, maintaining clear communication throughout incidents.
- Monitor CCTV, alarm panels, access control systems, and other life-system and facility monitoring tools; document and escalate abnormal conditions per site procedures.
- Respond to incidents and critical situations in a calm, problem-solving manner; coordinate notifications to on-site leadership and/or local emergency responders as directed by post orders.