Technical Account Manager

Our Technical Account Management (TAM) team helps customers find clarity in their work and get results with Asana. TAMs are Asana experts and productivity partners who are passionate about investing in our customers’ success. We help customers resolve technical inquiries, guide architectural decisions, and educate them on best practices for long-term scalability. Within the organization, we amplify our customers’ voices in product development and maintain an active dialogue with our product and engineering teams.

As a Technical Account Manager at Asana, you’ll act as a strategic technical advisor to our largest and most complex enterprise customers. You’ll partner closely with customer stakeholders to drive technical enablement, ensure sustained adoption, and align Asana’s capabilities with their organizational goals. This is a cross-functional role requiring strong technical acumen, customer empathy, and the ability to influence both internal and external stakeholders.

This role can either be fully remote depending on where you live in Japan, or based in our Tokyo office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. Occasional domestic travel to customer sites may be required for key meetings and on-site support.