Senior Automation UiPath Engineer
Roboyo, Hyderabad
The role
We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.
What you will do
- Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs
- Perform root cause analysis (RCA) for production incidents and implement preventive measures
- Monitor bot performance and proactively identify issues or improvement opportunities
- Handle change requests, enhancements, and bug fixes for existing automations.
- Collaborate with L1 support and development teams to address complex technical challenges.
- Coordinate operations and maintenance activities for large client accounts