Sr. Technical Program Manager (Remote Eligible in Bulgaria)

Smartsheet, -REMOTE, BULGARIA- +1

The role

You will work remotely from Bulgaria and will be reporting to the Manager, Technical Program and Operations.

Drive experience continuity. Maintain a view of the end-to-end customer journeys that cross multiple AI features, such as starting a task with one agent and finishing it in another. Name a single accountable owner for each journey, set decision dates, and overlay team roadmaps without replacing them.
Establish experience standards. Work with product and design to set shared interaction patterns and behaviors: how handoffs are presented, what context carries over, how agents identify themselves, how permissions are explained, and how errors are handled and recovered from. Publish them as guidance teams can apply.

Smartsheet, -REMOTE, BULGARIA- +1

You will work remotely from Bulgaria and will be reporting to the Manager, Technical Program and Operations.

Drive experience continuity. Maintain a view of the end-to-end customer journeys that cross multiple AI features, such as starting a task with one agent and finishing it in another. Name a single accountable owner for each journey, set decision dates, and overlay team roadmaps without replacing them.
Establish experience standards. Work with product and design to set shared interaction patterns and behaviors: how handoffs are presented, what context carries over, how agents identify themselves, how permissions are explained, and how errors are handled and recovered from. Publish them as guidance teams can apply.