Technical Account Manager

Coast, New York, New York

What you will do

Own implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).
Serve as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).
Drive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.
Surface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.
Feed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.

Coast, New York, New York

Own implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).
Serve as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).
Drive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.
Surface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.
Feed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.