Agentic Outcome Engineer (Customer AI Solution Engineer)

Role summary

As an Agentic Outcome Engineer (Customer AI Solution Engineer), you will work directly with customers to turn agentic AI capabilities into useful, reliable, production-ready outcomes. You will connect business goals to technical implementation—scoping workflows, configuring and validating agent-powered solutions, resolving delivery challenges, and helping customers realize ongoing value.

You will partner across customer teams, Product, Engineering, Sales, and Customer Success. This role combines hands-on technical delivery with customer communication, practical problem-solving, and a focus on measurable results.

• Work with customers to understand their goals, current workflows, constraints, and desired outcomes.
• Identify suitable agentic use cases and translate them into scoped plans, success criteria, and implementation steps.