Staff Customer Engineer (Koi)

• B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a

related technical discipline (or equivalent practical experience).

• Strong software engineering background with a deep, system-level

understanding of software architectures, network, and infrastructure.

• Proven experience diagnosing, debugging, and resolving complex technical

issues within real-world, production customer environments.

• Demonstrated ability to quickly master new system architectures and

independently debug unfamiliar, legacy, or proprietary codebases.

• Experience partnering closely with pre-sales, field engineering, or customer

success teams to support the technical retention lifecycle.

• Exceptional communication and presentation skills in English, translating

technical concepts for highly technical and semi-technical stakeholders.

• A strong 'builder' mentality, with a track record of developing scalable

tools, automation scripts, and repeatable processes.

• Experience working within the cybersecurity sector or at a cyber-focused

technology company.

• A foundational background in software engineering, with a practical

understanding of software architectures, network, and infrastructure.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here [https://benefits.paloaltonetworks.com/].

$95,200.00 - $154,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

The Staff Customer Engineer serves as the technical bridge between engineering and customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy solutions, and support customers. You will translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.