Drive architectural improvements that accelerate engineering delivery while maintaining high standards for quality, compatibility, and reliability. Champion automation, continuous integration, contract testing, observability, and telemetry-driven engineering practices. Identify opportunities to leverage AI and automation in software development, testing, platform operations, and developer productivity. Evaluate emerging technologies and architectural approaches, translating promising innovations into practical, scalable platform capabilities.
Define measurable success criteria for architectural initiatives and ensure outcomes are validated through customer impact, engineering metrics, and operational results. Qualifications Extensive experience designing and evolving large-scale enterprise software platforms, distributed systems, or cloud-based SaaS architectures. Deep expertise in distributed systems, multi-tenant architectures, runtime platforms, service-oriented architectures, and foundational platform engineering.
Experience applying AI and automation to engineering productivity, software quality, and platform operations. Experience architecting enterprise SaaS platforms operating at significant scale with extensive customer customization and integration requirements. Proven ability to define architecture across multiple technical domains and lead complex, cross-team engineering initiatives. Strong understanding of performance engineering, scalability, reliability, fault isolation, security, and operational resilience.
Deep knowledge of API architecture, platform extensibility, backward compatibility, and integration patterns. Demonstrated ability to influence engineering strategy and technical decisions across organizational boundaries without relying on direct reporting relationships. Exceptional architectural judgment, with the ability to evaluate complex trade-offs and translate technical strategy into incremental, executable plans. Strong communication skills, including the ability to explain complex technical concepts and recommendations to senior engineering and executive leadership.
For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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