Define and drive product vision, strategy, and roadmap for Zoom AI Services experiences, from developer onboarding and API discovery to production adoption. Identify differentiation opportunities through AI-native interaction patterns and product-led growth, translating emerging AI capabilities and developer needs into products with measurable customer and business impact. Lead end-to-end experience design from concept and interaction models to production-ready designs, applying UX, visual design, and systems thinking to simplify complex AI and developer workflows.
Prototype, test, and iterate rapidly using Figma, AI-assisted coding, and modern development tools, maintaining a high bar for usability, visual quality, and consistency. Leverage AI as a daily creative and execution partner for research, ideation, prototyping, and experimentation, exploring new interaction models for AI agents, multimodal experiences, and developer tools. Partner with engineering, AI researchers, design, developer relations, and go-to-market teams to bring products from ambiguous opportunity to successful launch.
Own success metrics across developer activation, time to first value, adoption, retention, and customer satisfaction, making thoughtful trade-offs between customer value, technical feasibility, and speed. Shape product direction across teams through strong judgment, clear communication, and demonstrated results, operating as a hands-on individual contributor rather than through organizational authority.