requirements into product recommendations and driving feature requests
internally with Product and Engineering.
- Articulate Zoom’s architectural advantages, enterprise AI use cases, and
broader vision to decision-makers ranging from technical practitioners to executive leadership.
- Gather market intelligence and competitive insights from field engagements to
help refine sales strategies and inform internal roadmaps.
- Collaborate cross-functionally with AEs, product managers, and specialists to
manage RFPs/RFQs, remove technical blockers, and accelerate deal cycles.
What we're looking for
- 8+ years of solutions engineering experience supporting enterprise-level
customers in technical pre-sales, with a strong understanding of the sales cycle and ability to drive urgency at the right moments.
- Strong working knowledge across the full UCaaS stack—SaaS collaboration,
cloud voice, contact center, video, and unified communications—with ability to hit the ground running; generalist profile strongly preferred over narrow specialization.
- Highly proficient in presenting complex technical solutions, from traditional
voice systems to modern cloud platforms, with hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure (AWS, Azure, GCP).
- A genuine passion for AI: not just awareness of the trends, but real use
cases, hands-on experience, and the ability to speak to its impact on the modern workforce with conviction.
- Natural rapport-builder with strong business acumen and executive presence:
effective with AEs, executives, and technical stakeholders at every level.