Partner Solutions Engineer

Zoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market.

Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions. Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders. Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities. Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.

Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice. Translate partner business goals and technical requirements into scalable solution designs and recommended architectures. Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows. Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.