Product Analyst, Digital Channels

Digital Channels teams improve the digital experiences customers use every day to manage their financial lives. We work across products, platforms, and customer journeys to create experiences that are simple, reliable, and valuable. This role is aligned to our Core Experiences group, which supports critical Account Opening and Money Movement capabilities across the digital experience.

As a member of our community, you'll join a group of product-minded analysts who bring together customer understanding, data, domain knowledge, and delivery discipline. You'll receive coaching and development support while helping shape the future of Fidelity's digital products and experiences.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

• Bring evidence into decisions by using data, customer feedback, and operational insight to inform product and delivery conversations.
• Frame problems as testable hypotheses, helping teams validate ideas before committing to build.
• Define what success looks like, measure results after launch, and distinguish between what shipped and what was solved.
• Translate product intent and customer/business needs into clear requirements, user stories, process flows, and acceptance criteria.
• Know how our systems and business work – rules, dependencies, workflows, and customer impacts.
• Enable speed in a regulated business by engaging Legal, Risk, and Compliance early so integrity is built into solutions from the start.
• Support backlog refinement, sprint planning, testing, business acceptance, release readiness, and implementation.
• Use AI tools to shorten the path from question to decision, accelerating analysis and improving the quality of what the team knows.

• Bachelor's degree with 5 plus years of business analysis or related experience, or Master's degree with 3 plus years; financial services or regulated-industry experience preferred.
• Experience supporting digital products or capabilities through the full lifecycle, from discovery through launch and measurement.
• Strong business analysis fundamentals, including process modeling, requirements, user stories, and acceptance criteria.
• Data fluency, with hands-on experience using Excel, BI tools, or other methods to generate insights.
• Systems thinking, with the ability to connect platforms, business rules, dependencies, and customer impacts.
• Ability to form a clear point of view from evidence and refine it as new information emerges.
• Strong communication and influence skills, translating complexity into action across teams.
• Sound judgment to match the depth of analysis to the decision at hand.
• Ownership mindset, curiosity, and a commitment to continuous learning.
• Demonstrated use of AI tools – and a point of view on where they help, where they fall short, and how to verify what they produce.

The strongest candidates build trusted relationships across product, technology, design, and stakeholders — and use that trust to move work forward through ambiguity, incomplete information, and competing priorities. They are curious about why customers behave the way they do, disciplined in testing assumptions, and focused on helping teams understand the actual impact their solutions deliver.

Product Management Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.