Mortgage Business Analyst

• Bachelor’s degree in Business, Finance, IS, Computer Science, or related field
• 3+ years of Business Analyst experience in mortgage or financial services
• Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.
• Experience with loan origination systems such as ICE Encompass is strongly preferred.
• Strong knowledge of mortgage lifecycle and processes
• Experience with requirements documentation, testing, and data analysis
• Strong analytical, problem-solving, communication, and organizational skills

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

• Gather and document business requirements for system enhancements and process improvements
• Partner cross-functionally to identify inefficiencies and implement optimized workflows
• Translate business needs into functional specs, process flows, and testing scenarios
• Support automation, integrations, and digital initiatives

• Support and maintain ICE Encompass (Desktop/Web) and related platforms
• Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic
• Lead system releases, testing (UAT/regression), and deployments
• Troubleshoot system issues and coordinate resolutions with vendors and IT

• Develop reports, dashboards, and KPIs using SQL or BI tools
• Analyze pipeline performance, SLAs, and operational trends
• Support executive reporting, data validation, and audit requests

• Support regulatory updates (e.g., HMDA, TRID) and system changes
• Ensure alignment with internal controls and policies
• Maintain documentation for system changes and releases

• Execute UAT, regression testing, and validation efforts
• Develop test plans, scripts, and documentation
• Support project planning, implementation, and post-production activities

Perform other duties as assigned

The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.