MS Dynamics CRM Business Analyst

Bachelor’s degree in information technology, computer science or equivalent job-related experience required.

• 3+ years of experience in developing and/or delivering user requirements on a Dynamics 365 platform.
• Experience with Azure DevOps or JIRA is preferred.
• Excellent communication skills to include internal/external interaction, documentation and presentations.
• Proven ability to self-manage and complete project deliverables.
• Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
• Good interpersonal, listening, written and verbal communication and basic project management skills.
• Functional and/or Technical Certifications as deemed appropriate for specialization.

• Providing guidance in the creation and configuration of Dynamics CRM components, including data structures, fields, forms, views, reports, and workflows.
• The ability to create advanced workflows, automated processes, and customize forms and views to meet specific business needs.
• Manage data structures, including entities, tables, and fields, and integrating data from various sources.
• Organizing and execution of declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
• Has a solid understanding of the Dynamics 365 / Power Platform security model including role-based access control and data encryption.
• Participates in requirements gathering and analysis sessions with clients to determine project requirements.
• Responsible for analyzing specific business processes and needs, then producing detailed documentation of the required functionality.
• Provide fundamental guidance within all aspects of platform software including technical capabilities with the understanding of technical and business requirements, and configuration methods.
• Providing gap analysis and needs assessments to uncover undocumented business requirements.
• Proficient in researching technical and functional solutions to business problems.
• Performs maintenance and administration functions within platform to support business needs including design and testing of configuration changes, scripts, or approved tools.
• Capable of reviewing and revising existing project requirements and making process improvement recommendations.
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project tasks/milestones.
• Utilize delivery management tools such as Azure DevOps and Jira as directed by supervisor or project manager.
• Supports organization and planning end-user training and support of training via demonstrations and documentation as needed.
• Provides troubleshooting of system issues by applying advanced knowledge, replication of business processes, understanding of system functionality, and root cause analysis.
• Provide declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.