Responsibilities
This position will support our newly awarded DCSA contract.
Empower AI is seeking a Business Analyst (ITSM Platform Requirements) to support the IT Capability Request (ITCR) process and ITSM platform development for a Department of War agency supported by an enterprise IT Customer Support Services program. The analyst elicits and documents requirements from internal and external customers, analyzes current business processes and performs gap analyses, identifies solution alternatives, and prepares the well-formed documentation and briefing materials that enable Government stakeholders to make informed decisions about new IT investments.
The analyst also serves as the requirements bridge to the ServiceNow development team, writing user stories and acceptance criteria and supporting User Acceptance Testing. The role is strictly analytical and advisory; all approval, prioritization, and funding decisions remain with the Government. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.
THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.
Job duties
- Communicate and collaborate with internal and external customers to elicit, analyze, and document requirements for new IT capabilities, producing draft system requirements specifications, use cases, and user stories with acceptance criteria.
- Analyze current business processes, develop process maps, conduct gap analyses, and identify and evaluate relevant solution alternatives to meet customer needs, documenting findings for Government review.
- Conduct market research on industry trends and emerging technologies as required to inform IT artifacts, alternatives analyses, and implementation plans.
- Assemble the ITCR Support Package for each assigned request, including requirements specifications, business process analysis, gap analysis findings, and briefing materials for leadership review.
- Prepare briefing materials, metrics, and reports for Program Management Reviews, agency governance boards, and technical forums in support of governance activities.
- Support the ITSM platform development backlog by refining requirements into user stories, participating in sprint planning and demonstrations, and supporting User Acceptance Testing and stakeholder acceptance.
- Support integration efforts as capabilities are implemented, including participation in UAT, and assist in drafting user communications and training materials.
- Track the status of all active ITCRs and provide status summaries for the Monthly Customer Support Activity Report; maintain requirements traceability and analysis documentation.