Director, Engineering Services
ICON, Austin, Texas +1
The role
This role owns Engineering Services: the team that keeps ICON’s printer fleet and site equipment reliable, supportable, and current. That includes sustaining engineering, engineering change management, reliability and root-cause analysis, and the technical content field and operations teams run on. New product design stays with Hardware Engineering; Engineering Services owns everything after release.
You will report to the VP, Operations Technology and work daily with Hardware Engineering, Construction Operations, Field Service, Supply Chain, and Quality. You are accountable for fleet uptime, change velocity, and building the service engineering function to match a growing installed base.
What you need
- 10+ years in mechanical, electromechanical, or systems engineering, including 5+ years leading engineering teams.
- Experience owning sustaining engineering, reliability, or service engineering for complex deployed hardware (heavy equipment, robotics, industrial machinery, or similar).