What We Need
We’re looking for an Business Operations Analyst who loves solving ambiguous problems with data, improving internal systems, and partnering closely with engineering to keep Drillbit running efficiently at scale.
You will analyze data flows across our product and customer operations, identify bottlenecks, build dashboards, and improve workflows. You’ll help ensure that our internal tools, processes, and metrics are clean, reliable, and scalable as we grow.
You should also be a clear, concise communicator who enjoys working directly with customers—supporting onboarding, troubleshooting issues, and helping them get value from Mason.
Who You Are
- Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or another quantitative field.
- Open to new grads; 1+ years of experience in operations, analytics, consulting, business development, product, or engineering roles preferred.
- Sales experience is a plus; thrive when owning customer conversations end-to-end; onboarding, diagnosing patterns, and driving the right fixes across the team.
- Exceptionally organized, is an excellent communicator, and genuinely enjoys bringing order and clarity to fast-moving operational environments.
- Experienced with SQL, TypeScript/React environments, and API-driven tools. Naturally digs into how systems work under the hood.
- Fluent with Excel and Notion, using relations, rollups, formulas, and multi-database structures to design dashboards, automate workflows, and standardize processes.
- A self-starter who thrives on autonomy and momentum, even when the path isn’t clear.