Backend Engineer, Agents

You’ll own the systems that power long-horizon agents at Lapel: how they remember, retrieve context, reason over customer history, use tools, take actions, and improve over time. This includes the memory, orchestration, observability, evaluations, and internal frameworks that make agents reliable across our products.

We believe that AI should be used to help scale the human moments and deliver exceptional service across any customer touchpoint. Your job is to build the infrastructure that makes that possible.

• Design systems that help agents remember, summarize, and retrieve context across long-running customer interactions