Business Analyst - System Ticketing Platform
Globalcareers Ventrahealth, Location not stated
The role
- Ventra Health is seeking a Program Management Analyst with excellent analytical, communication and software skills to support the design, implementation, and management of new business systems and processes used by a wide range of Ventra Stakeholders.
What you will do
- Work with the business to gather information and develop system requirements and mockups for key workflows
- Work with the business to gather information and develop system requirements and mockups for reports and dashboards
- Work with vendor teams to assist in the design and build of rule-based workflows, automation, reporting packages, and dashboards
- Understand business processes and produce process flow diagrams
- Liaise with the business to help understand and answer system related questions and troubleshoot issues
- Prioritize and manage a significant volume of escalation inflow, ensuring issues are triaged, routed and resolved in a timely manner
- Manage reporting and dashboards to ensure continuous transparency to stakeholders at various levels
- Adapt system configurations based on identified business needs
- Coordinate testing scenarios for system changes and enhancements and work with teams to move changes to production
- Ensure proper change management for system changes as well at attend Governance meetings.
- Performs special projects and other duties as assigned
What you need
Education and Experience Requirements
- High School Diploma or GED
- Bachelor’s or equivalent training
- At least three (3) years of Business Analyst experience. Must include experience working within a high performing reporting team
- One to two (1-2) years of computer support experience, preferred.
- Knowledge of Monday.com or equivalent system ticketing platform preferred.
Office Skills
- Basic use of computer, telephone, internet, copier, fax, and scanner
- Basic touch 10 key skills
- Basic Math skills
- Understand and comply with company policies and procedures
- Basic knowledge of Outlook, Word, and Excel
Knowledge, Skills, and Abilities
- Strong knowledge and experience with Healthcare reporting, Analytics, and Business reporting software
- Ability to develop and/or modify and adapt systems, application configurations, and programs to meet individually specified needs.