- Bachelor's degree in Business, Engineering, Operations Management, or a related discipline, MBA preferred
- 12+ years of experience in service delivery operations, operational excellence, or business process management
- Demonstrated P&L acumen with experience driving margin expansion and operational efficiency in service businesses
- Proven experience leading initiatives through M&A integration or complex organizational change
- Experience in global organizations with complex service delivery models across multiple business units
- Strong understanding of business process mapping, root cause analysis, data analysis and interpretation, and requirements gathering
- Strong understanding of capacity modeling, workforce optimization, and service delivery operations
- Experience with technology enablement of operations, including AI/ML applications in service delivery environments
- Proven ability to lead cross-functional transformation initiatives and operate effectively through influence
- Strong analytical and problem-solving skills with ability to translate complex operational data into actionable strategic insights
- Solid understanding of Lean concepts and tools a plus
- Strong influencing skills, proven ability to work across organizational boundaries driving change and harmonization across a global organization
- Results oriented mindset, operates with high sense of urgency. Proven track record of solving challenging problems
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.