Business Analyst – Retail , Cloud & Data Transformation

• Business Analysis & Consultancy
• Act as a trusted Business Analyst and consultant to business and operational stakeholders.
• Lead workshops, interviews, process analysis and requirements elicitation across retail and hospitality operations.
• Analyse business problems and challenge existing processes and assumptions to identify opportunities for simplification, standardisation and improvement.
• Translate business needs into clear requirements, user stories, process models and actionable recommendations.
• Facilitate collaboration between business stakeholders, technology teams, Product Owners and delivery teams.
• Retail & Hospitality Operations
• Apply practical knowledge of pub, hospitality, drinks retail and/or licensed retail operations to support business change and transformation initiatives.
• Understand operational processes including sales, ordering, stock management, replenishment, promotions, pricing, product management, supplier management and customer engagement.
• Analyse the impact of proposed changes across pubs, stores, branches, central functions and operational teams.
• Identify operational inefficiencies, manual processes, duplication and opportunities for automation and digital enablement.
• Understand the relationship between front-of-house operations, back-office processes, supply chain and corporate functions.
• Retail Platforms, POS, PIM & Supply Chain
• Analyse and define requirements for POS, PIM, inventory and supply chain systems and their supporting business processes.
• Support initiatives involving product, pricing, promotions, sales transactions, payments and POS integrations.
• Analyse Product Information Management (PIM) processes, including product data, product attributes, categorisation, enrichment, governance and distribution of product information across channels.
• Analyse inventory and stock management processes, including stock visibility, ordering, replenishment, wastage, stock adjustments and reconciliation.
• Support supply chain processes including purchasing, supplier management, product distribution and inventory movement.
• Understand integrations and data flows between POS, PIM, inventory, supply chain, finance, CRM and other enterprise systems.
• Identify opportunities to improve data quality, operational efficiency and consistency across retail and hospitality platforms.
• Cloud, Data Platforms & Analytics
• Support cloud migration and data platform transformation programmes, including assessment of current-state platforms, business impacts, requirements and future-state capabilities.
• Work with data architects, engineers, analysts and business stakeholders to define requirements for modern data platforms and data products.
• Analyse data flows, sources, transformations, interfaces and dependencies across retail, operational and corporate systems.
• Define requirements for data ingestion, transformation, storage, quality, access and consumption.
• Support the development of analytics, Management Information (MI), reporting, dashboards and data products that enable effective business decision-making.
• Translate business and analytical needs into clear data requirements, definitions, business rules, KPIs and acceptance criteria.
• Identify opportunities to improve data quality, accessibility, consistency, governance and usability.
• CRM, Customer & Data
• Define business requirements for CRM and customer-facing capabilities.
• Analyse customer journeys, customer data and interactions across digital and physical channels.
• Support integration between CRM, POS, PIM, loyalty, marketing and other customer or operational systems.
• Identify opportunities to improve customer insight, personalisation, engagement and retention.
• Define business rules, data requirements, reporting needs and measures associated with customer and retail processes.
• Replatforming & Transformation
• Support replatforming, platform replacement and technology transformation programmes, from discovery and current-state assessment through to implementation and transition.
• Analyse the impact of moving from legacy platforms to new retail, hospitality or enterprise solutions.
• Define current-state and future-state processes, requirements, data, integrations and business impacts.
• Support gap analysis between existing capabilities and the target platform.
• Identify data migration, integration, process and operational dependencies associated with replatforming.
• Support business readiness, testing, cutover, transition and adoption activities.
• Work with technology and product teams to ensure the new platform meets business and operational requirements.
• Agile Delivery & Change
• Work effectively within Agile delivery teams, contributing to refinement, planning, prioritisation and delivery activities.
• Develop clear user stories, acceptance criteria, process models and other appropriate BA artefacts.
• Work with Product Owners and delivery teams to ensure requirements are understood, prioritised and delivered effectively.
• Support solution design, testing, UAT, implementation and business readiness activities.
• Analyse and manage business impacts, dependencies, risks and issues associated with change.

Qualifications

• Relevant Business Analysis qualification such as BCS Business Analysis Diploma, IIBA or equivalent would be advantageous.
• Relevant qualifications or certifications in Data, Cloud, Analytics would be advantageous.
• Relevant retail, hospitality, supply chain, CRM, PIM or technology certifications would be advantageous.

Essential skills

• Strong core Business Analysis and consultancy skills, including requirements elicitation, process analysis, workshop facilitation, stakeholder management and problem solving.
• Strong understanding of the relationship between business processes, operational systems, data and technology.
• Strong stakeholder management and communication skills, with the ability to engage operational teams through to senior business stakeholders.
• Robotic Process Automation (RPA) and intelligent automation.
• Machine Learning (ML) or AI-enabled business/data solutions.
• AI and data governance, including data quality, responsible AI, data ownership and controls.
• Data governance frameworks, data catalogues, data lineage and master data management.

Experience

• Significant experience working as a Business Analyst within Retail, Hospitality, Food & Beverage, Leisure or a closely related consumer-facing environment.
• Practical experience within pubs, hospitality or licensed retail operations.
• Demonstrable experience working with Point of Sale (POS) systems and retail transaction processes.
• Experience of replatforming, platform replacement or major technology transformation within a retail, hospitality or consumer-facing environment.
• Experience of inventory, stock management and/or supply chain processes.
• Experience working with Product Information Management (PIM) or product data management solutions.
• Experience working with CRM or customer management solutions.
• Experience of cloud migration or cloud transformation programmes.
• Experience working with data platforms, data transformation or data and analytics programmes.
• Practical experience supporting data migration programmes, including data mapping, transformation, cleansing, validation and reconciliation.
• Experience analysing system integrations, interfaces and data flows across multiple business applications.
• Experience translating business requirements into functional requirements, user stories and acceptance criteria.
• Experience working within Agile delivery environments.
• Experience working for or with a pub group, brewery, drinks distributor, drinks retailer, hospitality group or licensed retail organisation.
• Experience with enterprise or cloud-based POS platforms.
• Experience with PIM platforms and product catalogue solutions.
• Experience with retail inventory management, warehouse management or supply chain management systems.
• Experience with CRM, customer loyalty or marketing platforms.
• Experience with ERP, finance or procurement systems supporting retail operations.
• Experience with e-commerce, mobile ordering, delivery or omnichannel retail.
• Experience with Power BI or other retail/business intelligence and reporting platforms.
• Experience supporting large-scale retail technology transformation or systems implementation programmes.
• Experience working within a Data & Analytics Centre of Excellence (CoE) or similar capability.
• Experience with modern cloud data platforms, data lakes, data warehouses or lakehouse architectures.
• Relevant degree or equivalent professional experience in Business Analysis, Business, Retail, Hospitality, Technology or a related discipline.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to:
• Ensure our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people who meet the minimum criteria for the job
• Anticipating and providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive