Lead Software Engineer - Site Reliability
Freshworks, Hyderabad, TS, India
What you will do
- Design and implement tools to improve availability, latency, scalability, and system health.
- Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
- Build and maintain automated monitoring, alerting, and remediation pipelines.
- Collaborate with engineering teams to improve reliability by design.
- Lead incident response, root cause analysis, and blameless postmortems.
- Champion observability across services—logs, metrics, traces.
- Contribute to infrastructure architecture, automation, and reliability roadmaps.