Solution Architect
Freshworks, Chennai, , India
What you will do
- During the Sales cycle, FPS SA will work closely with the Freshworks Presales team to understand a prospects pain points and solutions discussed to address them, and then directly interacts with the prospects leadership and functional owners to devise the best implementation approach for the identified solutions in line with industry and FPS best practices.
- During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design information to meet the customer’s objectives and also for the FPS technical resources to implement the final solution.
- In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to the customer’s updated needs and organizational changes.