Software Dev Engineer

Amazon Customer Service (CS) is hiring a Software Development Engineer II to join the Associate Experience team. Our organization is at the forefront of customer experience — seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our Customer Service Associates (CSA).

Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and we are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.

As a Software Development Engineer II on this team, you will design, develop, and own comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale. You will partner with cross-functional teams to drive technical strategy and improvements to our technology platform, owning systems that power the ultimate customer service experience. You will also contribute to engineering best practices and mentor junior engineers on the team.