Software Development Engineer III, Associate Experience, Amazon Customer Service

Amazon Customer Service (CS) is hiring a Software Development Engineer III to join the Associate Experience team. Our organization is at the forefront of customer experience, seeking to delight customers in every interaction, whether through self-serve technology and tools (e.g., chatbots) or direct engagement with our Customer Service Associates (CSA).

Customer Service delivers effective, empathetic, and efficient issue resolution, while championing defect elimination across the entire company and relentlessly advocating on behalf of customers.

As a Software Development Engineer III on this team, you will lead the design, architecture, and delivery of comprehensive customer engagement services and solutions that anticipate and resolve customer questions at global scale. You will define technical strategy and drive cross-functional alignment to evolve our technology platform, owning systems that power the ultimate customer service experience. You will set engineering best practices, raise the technical bar across the team, and mentor engineers at all levels.