Trust depends on two things being true at once: that every piece of customer data is governed, controlled, and provably compliant, and that the organization can move fast enough to keep up as products become agentic and ambient. TCI's AI Enablement & Data Governance charter owns both. On the data side, we make data classification, handling, and retention enforceable and provable rather than asserted. On the enablement side, we build the AI-driven automation and internal products that take operational load off the whole organization, so builders spend their time creating trust instead of maintaining it by hand.
Who We Are
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.
Our Mission
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
- Bachelor's degree
- 5+ years of end to end product delivery experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience owning/driving roadmap strategy and definition
- Experience in regulatory frameworks and policy analysis methodologies
- Experience delivering large, cross-functional, customer facing products
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- Experience analyzing data to make business decisions
- Master's degree in Computer Science, Computer Engineering, or related fields
- Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation
- Deep understanding of privacy technologies (differential privacy, federated learning, etc.)
- Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)
- Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements
- Experience with large-scale distributed systems and their privacy/accessibility implications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
