Lead Forward Deployed Engineer (AI)
Mastercard, pune, Maharashtra, India
The role
We are currently looking for a Lead Forward Deployed Engineer (AI) for the Operational Intelligence Program within the B&MI group. This role exists at the boundary between customer and product - /ou embed with clients before a single line of production code is written, validate whether an AI solution actually solves the business problem, and hand a scoped, evidence-backed brief to the product and engineering teams that build it. You are a builder first, but your deliverable is clarity, not code.
What you will do
- Embed directly with issuer and acquirer clients to understand their operational workflows, surface pain points, and identify where AI-driven automation or intelligence creates measurable business value.
- Design and build rapid proof-of-concept prototypes - agentic pipelines, conversational interfaces, analytical tools - scoped deliberately to test a specific business hypothesis, not to be production-ready.