Binance Accelerator Program - CRM Operations (APAC Based)
Binance, Hong Kong +4
What you will do
- Reward hub execution to boost key points user conversion.
- Support customer inquiry, improve the chat efficiency, reduce total solve time to 12 hours at least.
- Better the communication & SOPs to promote process improvement.
- Delivery activities for BU/Local based on user characteristics.
- Focus on localisation process and execution to scale up global campaigns.
- Maintenance routine campaigns for active users to boost DAU and MAU.
- Pull ideas and insights by focusing on dashboard optimisation and data analysis for key barriers.
- Key feature management to facilitate company-wide teams for user comms.