Product Manager

Visa, IN - Bengaluru, India

Visa has this job in 3 other places

What you will do

Product Manager - Job Description and Responsibilities

Job Description

Client Services provides a world-class service experience to Visa's clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Client Services Digital and AI organization is dedicated to transforming and automating business processes across the end-to-end client service journey, making client and employee interactions with Visa straightforward, intuitive, and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Digital and AI team, you will play a pivotal role in driving process improvement, automation, and digitization across Client Services, spanning onboarding, implementation, configuration, testing, licensing, service delivery, issue resolution, and optimization processes.

What you need

Basic Qualifications

5 or more years of relevant product management experience with a Bachelor's Degree, or 3 or more years with an Advanced Degree (e.g., MBA, MS), including end-to-end ownership of complex digital, platform, automation, or AI-enabled products from discovery through launch and optimization.

Required: Demonstrated critical-thinking, analytical judgment, and structured problem-solving skills, with the ability to independently frame ambiguous business problems, challenge assumptions, evaluate qualitative and quantitative evidence, assess options and risks, and translate insights into product strategy, decisions, and clear requirements.
Required: Demonstrated experience using AI technologies to build products, including identifying viable use cases, creating or directing prototypes, defining data and model requirements, establishing evaluation and success metrics, partnering with engineering and data science to productionize solutions, and applying responsible AI, privacy, security, and human-oversight practices. Experience with generative AI and/or agentic AI is required.
Required: Experience using or building incident-management platforms and solutions, including defining workflows, product requirements, integrations, service-level measures, dashboards, and capabilities supporting incident intake, triage, escalation, resolution, communication, and post-incident improvement.

Basic Qualifications

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience in product management, product ownership, business process analysis, or sales operations.
Experience applying Agile principles across design, development, testing, and product management.
Experience developing software capabilities to support sales, service, or customer relationship management functions.
Experience in managing and implementing complex projects directly or through supervision.
Experience working in cross-functional teams to implement and assess operational impact of process changes.
Experience soliciting and translating user feedback to inform product development.
Experience driving product development with high velocity and quality.
Experience in project management techniques, methodologies, and best practices such as Agile.
Experience leading large Scrum teams.

Nice to have

Preferred Qualifications

7 or more years of relevant work experience with a Bachelor's Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Proven experience owning complex enterprise software, workflow, platform, automation, or AI products with multiple integrations, stakeholder groups, and operational dependencies.
Strong technical acumen across enterprise systems, APIs, data architecture, cloud services, AI/ML concepts, model evaluation, and production monitoring, with the ability to make informed feasibility and trade-off decisions.
Ability to explain complex business and technical concepts to broad audiences in an approachable way
Strategic mindset with systems thinking, strong product judgment, and the ability to balance client value, operational impact, technical feasibility, risk, and investment trade-offs.
Knowledge of payment systems (e.g. card networks, ACH) and banking
Strong product execution and program leadership skills, with a record of delivering complex, multi-team, multi-region, and multi-dependency initiatives and managing risks, milestones, and value realization.
Strong communication and stakeholder management skills
Ability to influence, negotiate, and drive results in complex, multi-dependency environments, ensuring that timelines are adhered to and any risks to the project are called out early.
Strong customer-centric mindset
Experience redesigning and digitizing end-to-end service or operational processes using journey mapping, process analysis, controls, and change-management practices.

Preferred Qualifications

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Agile certifications such as CSM and CSPO, or their equivalent.
Experience working with issuers and clients in the financial services industry or high-growth technology companies.
Experience in product management in payments, common services, and identity and access management.
Experience in API development using SOAP or REST, JSON, and XML.
Experience in API security, security standards, data encryption, and HSMs.
Experience managing cross-functional teams in global, highly matrixed organizations.
Experience developing and executing product strategies that drive adoption and revenue growth.

Product Manager

What you will do

Product Manager - Job Description and Responsibilities

Product Manager

What you will do

Product Manager - Job Description and Responsibilities

Responsibilities

What you need

Basic Qualifications

Basic Qualifications

Nice to have

Preferred Qualifications

Preferred Qualifications

About Visa

Interview questions

Visa