Senior/Staff Forward Deployed Architect
Within, San Francisco (HQ) +1
The role
Within helps enterprises turn time-consuming human work into work performed by AI agents. Companion securely captures how employees work while preserving privacy. This contributes to the Work Brain: a structured, evidence-backed picture of workflows, decisions, exceptions, and the systems involved. Customers use this context to identify opportunities and build skills and agents grounded in how work actually happens.
As a Forward Deployed Architect (FDA), you help customers turn their business objectives and captured workflows into working skills and AI agents. Customer Success helps establish the objective and coordinates discovery. You lead the agent-building engagement: assess opportunities, facilitate decisions with stakeholders, build and evaluate prototypes, and guide the customer's team toward deployment and measurable impact.
This is a hands-on, customer-facing architecture role. You will build agents and advise customer developers on implementation and operations. You will work closely with customers while partnering with a Customer Success Manager who helps manage the broader relationship. Our aim is to build lasting capability within the customer's organization so its teams can continue developing and improving agents independently.