Technical Account Manager

Our key customers need a trusted, technical, day-to-day contact who knows their parts, their programmes and their deadlines. The Technical Account Manager is that person.

You will own a set of customer relationships, handle quoting and design-for-manufacture questions, and make sure parts arrive on time and to specification, working closely with machinists, CAM programmers and quality engineers. We grow accounts by being a reliable partner that communicates well, and this role is central to that. Expect travel to customer sites. The package includes equity.

• Own a set of customer accounts as their main point of contact.
• Run technical calls with customer engineers, review drawings for manufacturability and give practical DFM feedback.
• Prepare quotes with factory and CAM teams.
• Track every active order, and raise schedule or quality risk before the customer has to ask.
• Visit customers on site to understand their projects and what they need on cost, quality and lead time.

• A mechanical engineering background or hands-on CNC machining experience. We are open to early-career engineers with the right technical grounding.
• Confidence reading drawings and discussing tolerances, materials and lead times.
• Clear communication, and composure when a date slips or a part is wrong.
• Strong organisation across several accounts and many open orders.
• Useful, not essential: account management, customer success or technical sales in manufacturing, aerospace or defence experience, or CAM, quoting or estimating.

Isembard is rebuilding industrial capacity through a connected network of factories. We bring skilled people, advanced machine tools and our own software, MasonOS, together to make precision components for aerospace, defence, energy and robotics.