Platform Advisor - Denver
Legora, Denver
What you will do
- Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution. Maintain clean handoffs across a global team so clients experience continuity and enterprise-grade consistency, regardless of time zone or shift.
- Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
- Communicate with authority: Translate technical detail into concise, confident guidance for demanding professional users, and guide legal teams through complex workflows.
- Resolve first: Own every issue to resolution before escalating. When escalation is the right call, route to the Technical Platform Expert or Principal Platform Advisor with complete diagnostics, clear impact, and a recommended path. Not a hand-off that creates more work.
- Drive improvements: