Technical Platform Advisor
Legora, Denver
The role
This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI, that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of Legora's most complex client relationships and define the playbook the whole function runs on.
What you will do
- Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity, and read usage and adoption signals to get ahead of risk.
- Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes.