Test Automation Engineering Lead

• Lead, mentor and grow a remote/distributed automation team; establish standards, technical direction, code review, delivery accountability and a visible engineering backlog while contributing production-quality code.
• Architect and implement Playwright-based UI/API automation, contract and integration tests, service-level tests, and end-to-end customer journeys. Select complementary tools for protocols and real-time media where browser automation is insufficient.
• Embed tests into GitHub Actions/Jenkins/Argo CD and GitOps delivery gates: pull-request checks, ephemeral environments, deployment verification, risk-based suites, release qualifications and fast failure feedback.
• Build reliable voice/media/contact-center test harnesses covering SIP signaling, RTP/SRTP media, WebRTC, IVR, agent interactions, call routing, conferencing, transfers, hold/resume, recording and messaging where applicable.
• Engineer continuous traffic generation and synthetic journeys across calling, messaging and API workflows; correlate functional outcomes with signaling traces, media quality, logs, infrastructure and service telemetry.
• Own performance engineering: workload modeling, load/stress/soak testing, concurrency, throughput, queue depth, latency, resource saturation, capacity limits and customer-experience thresholds.
• Introduce chaos/fault-injection scenarios (node failures, network impairment, dependency loss, rate limiting, failover, degraded media) with explicit blast-radius and rollback safeguards.
• Build agentic workflows for test generation, execution orchestration, flaky-test diagnosis, selective retesting, impact analysis, root-cause hints and self-healing pipelines; require auditable, reviewed repairs rather than silent assertion weakening.
• Drive observability-led troubleshooting using Prometheus, Grafana, Loki, Thanos, Alloy, OpenTelemetry, traces, packet captures and traffic analysis; debug failure across browser, API, network, Kubernetes, services and databases.
• Partner with platform, SRE, CloudOps, application engineering, security and release teams on security, zero trust, FedRAMP/PCI DSS/SOC 2 evidence, test-data protection and release readiness.

• 10+ years in software/test engineering or quality engineering, including meaningful technical leadership of remote or globally distributed engineers; demonstrable current hands-on coding.
• Strong Python, TypeScript/JavaScript or equivalent programming; Playwright and API/integration automation, testing architecture, maintainable frameworks and CI/CD integration.
• Hands-on load and performance tooling (e.g., k6, Gatling, JMeter or Locust), measurement interpretation and systems-level bottleneck investigation.
• Production or lab experience testing real-time voice/media or contact-center systems; ability to inspect SIP/RTP/WebRTC/HTTP traffic and reason about customer-visible outcomes.
• Cloud-native proficiency with Kubernetes, Linux, networking, TLS, DNS, ingress/API gateways, distributed systems and observability stacks.
• Experience applying AI coding tools or agentic workflows to real test engineering work, with validation and security controls.
• Ability to make pragmatic technical decisions and deliver iteratively under changing priorities without sacrificing reliability.

• Azure/GCP/AWS, Terraform, Helm, Argo CD/GitOps; Kafka, Redis, relational/document databases and event-driven architectures.
• Telephony and contact-center technology (SBCs, codecs, jitter, packet loss, MOS, call flows, dial plans, IVR and agent desktop).
• Experience with policy-gated autonomous remediation, MCP/tool orchestration, AI agent evaluation and protected test-data handling.
• Engineering in regulated environments with traceability and evidence supporting FedRAMP, PCI DSS or SOC 2.

## **Education**

Bachelor degree or equivalent experience in Computer Science or Engineering

## **Pay Transparency**

The pay range for this opportunity is from $179,127 to $234,100 + benefits. This range represents the anticipated low and high end of the salary plus bonus for this position. Actual total compensation will vary and is based on factors such as a candidate’s qualifications, skills, and competencies.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

## **About Avaya**

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.