Business System Analyst II

Conduct application testing and provide database management support. Create and maintain documentation as necessary for operational and security audits. Analyze and route issues into ticketing systems. Update and close tickets in a timely manner. Establish new users and manage access levels. Follow maintenance protocols to ensure systems are secure and ready for users. Maintain and troubleshoot devices, systems, hardware, and software.

Conduct application testing and provide database management support. Create and maintain documentation as necessary for operational and security audits. Analyze and route issues into ticketing systems. Update and close tickets in a timely manner. Establish new users and manage access levels. Follow maintenance protocols to ensure systems are secure and ready for users. Maintain and troubleshoot devices, systems, hardware, and software.

### Responsibilities

• Analyzes complex business processes and systems needs and develops business solutions that effectively and efficiently utilize business processing tools that minimizes manual inputs and maximizes online tools, documentation, approvals while ensuring adequate internal controls and compliance with policies and procedures. Coordinates and develops the documentation of procedures, system diagrams and workflows. Assists Business Systems Analysts in analyzing business processes and solutions.
• Functions as a system administrator for B&F specific software: coordinating with vendors and UofM personnel for upgrades and troubleshooting issues. Provides requested consultation to vendors to resolve business system issues. Submits proposals for business system enhancements to third parties and/or governing authorities.
• Coordinates the maintenance and interfaces of the work unit's business and integration solutions: and verifies sufficient internal controls and compliance with Federal/State/UofM policies and procedures; develops and reviews the documentation of procedures, system diagrams and workflows.
• Coordinates, develops and provides training for functional users, utilizing web applications and software solutions to allow for on-demand training.
• Develops complex reports as necessary using a variety of tools such as Argos, Power BI and SQL; reviews reports developed by other users and offers technical guidance and support. Research and implement different reporting tools to utilize the best tool to provide the data effectively for the end user.
• Consults with other analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards). Often convenes and facilitates working groups in this capacity. Acts as a subject matter expert, reviewing and verifying that documentation of training materials, processes, procedures and system/application configurations are accurate.
• Provides leadership and manages moderate to complex projects and coordinates project resources ensuring timelines, deliverables and expectations are met, and that issues, risks and variances are identified and escalated in a timely manner.
• Maintains system tables, uploads, downloads and appropriate integration interfaces.
• Other Duties as assigned.

### Qualifications

Bachelor’s degree in relevant area and five years of appropriate experience. Relevant experience may substitute for required education.

**Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.**

The [University of Memphis](https://www.memphis.edu/) is a leading, student-centered, urban public R1 research institution. Located in Memphis, Tennessee, on 1,160 acres. The University serves a population of nearly 20,000 students and 2,500 employees, including more than 1,000 full-time faculty members. The University offers bachelor’s degrees in more than 230 areas of study, master’s degrees in more than 50 subjects and doctoral degrees in 26 disciplines; supported an institutional record of more than $100 million in research awards for FY24; and has an operating budget of close to $500 million.