Application Support Engineering Associate Director
DTCC, TX +2
What you will do
- Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
- Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
- Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
- Collaborate with Client Facing teams to provide answers to application issues
- Validate accuracy and timeliness of responses to requests for information
- Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
- Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
- Schedule and track all cert renewals/service account password changes