Technical Account Manager, Korea
GenScript, South Korea +1
What you will do
- Serve as the first point of contact for customer technical inquiries, including product and service information, order-related questions, and technical troubleshooting.
- Understand customer requirements and recommend appropriate technical solutions based on the company's capabilities.
- Work closely with Sales Account Managers, Production Managers, and Senior Scientists to provide technical consultation and resolve customer concerns.
- Support pre-sales activities, including technical discussions, project scoping, and quotation preparation.
- Coordinate with internal teams to ensure timely responses, effective issue resolution, and a positive customer experience.
- Stay current with relevant technologies, industry trends, and the company's products and services.
- Participate in industry conferences, customer meetings, and deliver technical presentations when needed.