End User Services Engineer II

We’re hiring an End User Services Engineer to own the experience every Life360 employee has with Corporate Engineering. You’ll be the senior escalation point for our operational identity, access, and device problems, but the job isn’t clearing the queue. It’s making the queue smaller by moving how employees get help from filing tickets to self-service, and by using AI agents, automation, and well-kept knowledge to resolve routine work before a person has to touch it.

This is a role for someone who sees support as a product. You’ll set the standards, measure what matters, coach the front line, and work alongside IT Engineering and Information Security with a real voice in how our operating model evolves. You’ll have the agency and runway to build, and the backing of a company that wants to see what great internal support looks like when AI is part of the team.