Agentic Customer Engineer
Light, London
The role
You'll embed inside our most important customers and rebuild how their finance function works. You’ll map how the team really works, redesign the workflow, wire the integrations, and ship the agents, all to make sure they work in AI-native ways and are using Light to its full potential.
Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. You'll sit with them, diagnose the real problem, build the answer - then train them to run it without you.
This is a founding role in a new motion. Part process designer, part builder and deployer. You partner with an Account Manager who owns the stakeholders and the commercial; you own the process re-design and agent deployment. No two customers look the same, and there's no set playbook yet. You'll write it, and we’ll help.
What you will do
- Embed with a customer's finance team, map and redesign their workflows AI-first
- Wire the integrations