Product Analyst

In this role, you will become a key member of a close-knit team with the responsibility to provide findings and recommendations to product managers and designers. You will collaborate with data science and engineering teams by working with cutting-edge yet practical AI technology in production, transforming the status quo through ad hoc analytics and model performance validation. Additionally, you will be asked to serve in a customer-facing capacity to ensure optimal product usage, actively engaging with clients to understand their needs and challenges.

This will include joining regular customer check-ins, offering data-backed insights to improve product usage, and guiding them on best practices to maximize the value of the product. You will have the opportunity to shape customer integrations and create product documentation that helps users optimize their experience.

This role will give you direct contact with the executive leaders of Product, Design, Customer Success, and Engineering as you help us innovate new solutions. A successful candidate will play an integral role in keeping our customers satisfied and our engineers focused on the highest-value activities. You will be instrumental in gathering customer feedback and translating it into actionable insights that will directly influence product development. The Product Analyst is the data-driven storyteller that we rely on to tell us, “How are customers using our product and how can we make it better?”