The Economist is consolidating Product, Engineering, Delivery, Design and Quality into a single Technology organisation built around durable, cross-functional teams aligned to coherent product and platform domains. Each team has one accountable leader who owns the full lifecycle of its area: understanding the customer and business problem, shaping and prioritising the solution, building, testing, releasing and operating it, and measuring the value it creates.
Commerce & Payments is a critical domain within The Economist's consumer subscription business. It encompasses the technology, products and experiences that enable customers around the world to purchase, manage and renew their subscriptions, and that enable The Economist to price, package and monetise its propositions effectively.
The Head of Product & Engineering, Commerce & Payments will bring together product and engineering ownership of this domain under a single accountable leader. The role will be responsible for evolving the platforms and customer journeys that underpin subscription revenue, while simplifying the underlying technology and enabling greater commercial agility.
The purpose is to create a commerce capability that is reliable, scalable and easy for customers to use, while giving the business greater flexibility to innovate around pricing, packaging, payments and subscription models.
Scope
The role owns the end-to-end commerce and payments ecosystem for The Economist's consumer business, including:
- Checkout and conversion. The customer journeys that take prospective subscribers from intent to purchase, removing friction and improving conversion across markets, devices and payment methods.
- Payments. Payment processing and orchestration, payment methods, gateways and provider integrations, authentication, fraud prevention, payment optimisation and failed-payment recovery.
- Pricing and packaging. The technology and product capabilities that enable The Economist to develop, test and deploy pricing, offers, promotions, bundles and subscription propositions across markets.
- Subscriptions and billing. The platforms and services underpinning subscription creation, recurring billing, renewals, upgrades, downgrades, cancellations, refunds and other subscription lifecycle events.
- Revenue retention. Using technology, data and experimentation to reduce involuntary churn, improve payment success and make it easier for customers to maintain and manage their subscriptions.
- Commerce platforms and integrations. The architecture and integrations connecting commerce with identity, entitlement, customer data, finance, marketing, customer service and other parts of The Economist's technology ecosystem.
- Operational resilience and compliance. Ensuring commerce and payment services are secure, reliable and compliant with relevant payment, privacy and regulatory requirements.
The role is accountable for both product judgement and engineering execution across this scope, working closely with Consumer Commercial, Marketing, Finance, Customer, Data, Security and other Product & Engineering teams.