- Monitor and assess alerts across multiple client systems, infrastructure platforms and monitoring tools.
- Evaluate alert severity, priority and business impact, distinguishing genuine incidents from recurring issues, false positives and informational notifications.
- Prioritise concurrent alerts and ensure critical incidents receive timely attention.
- Escalate complex incidents to the appropriate technical teams for further investigation and remediation.
- Improve alert quality by refining thresholds, reducing unnecessary notifications and enhancing monitoring logic.
- Develop and maintain role-based monitoring practices across servers, endpoints, network devices and security systems.
- Use PowerShell and automation to address recurring issues and minimise manual intervention.
- Monitor Windows Event Logs, system health, CPU and disk utilisation, services and other infrastructure conditions.
- Support endpoint security monitoring, ensuring antivirus and EDR solutions are deployed, configured and maintained appropriately.
- Monitor patching compliance across Windows endpoints and relevant macOS devices.
- Oversee backup monitoring and identify failed or abnormal backup activity requiring investigation or escalation.
- Contribute to improvements across RMM, PSA, logging, monitoring and alerting platforms.
- Collaborate with senior infrastructure engineers and technical stakeholders to investigate complex issues.
- Document monitoring enhancements, remediation activities and operational procedures.
- Identify opportunities to automate repetitive operational tasks and improve service efficiency.
- Contribute to broader infrastructure and technology initiatives as the NOC environment develops.
How we take care of our team
💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones