Freshservice Integration Engineer

You will be responsible for configuring, administering, and integrating our Freshservice ITSM platform with connected enterprise tools such as PagerDuty and Asana. Working closely with process owners, architects, and IT stakeholders, you will translate approved designs into functional, tested configurations and support workflow implementation across Incident, Change, and Problem Management, along with the feature intake process. This role requires strong hands-on Freshservice expertise, integration capabilities, and a solid understanding of ITIL practices to deliver reliable, scalable, and well-integrated IT service management solutions.

• Freshservice Administrator, PagerDuty, or Asana certifications.
• Experience with CMDB and asset discovery.
• Familiarity with iPaaS and middleware platforms such as Workato, Zapier, or MuleSoft.
• Exposure to enterprise Single Sign-On (SSO), SAML, SCIM provisioning, and directory integrations.