Sr. ESM Platform Engineer
DDN, Santa Clara Office
The role
DDN is looking for a senior engineer to select, build, and own an enterprise service management (ESM) platform that can support more than IT. This person will be the lead hands-on engineer for evaluation, proof of concept, implementation, and ongoing support, enhancement, and maintenance of the ESM platform. The role includes service catalog design, cross-department workflows, integrations, and AI-assisted employee support, working with process owners.
What you need
- 7+ years in enterprise applications, ITSM/ESM engineering, or workflow automation, with at least 3+ years of hands-on experience configuring a major service management platform.
- Experience building service catalogs, workflows, approvals, permissions, SLAs, knowledge, and employee-facing service portals.