Product Manager – Order-to-Cash & Agentic AI

As a Product Manager at Snowflake, you will

• Domain Focus: Enterprise Financial Applications – Contracts, Pricing, Billing, Invoicing & Order-to-Cash
• Experience Level: 8–10+ years
• Department: Enterprise Technology
• Reports To: Sr. Manager, Enterprise Platforms
• Location: [Hybrid / Remote]

The Mission

We are building a next-generation, AI-native enterprise platform on Snowflake (“Snow on Snow”).

We are looking for a seasoned, technically strong Product Manager with deep expertise in pricing, contracts, billing, and invoicing, and a proven track record of building in-house software products from ground zero to production. You will understand the complete customer journey, from quoting and contracting through consumption, billing, payment, and reconciliation and translate that understanding into reliable, intuitive products.

This is a hands-on product-building role. You will own discovery, product strategy, technical requirements, AI-assisted prototyping, delivery, and adoption. Beyond implementing enterprise packages, you will define differentiated capabilities, validate them with working prototypes, and partner closely with Engineering to deliver production-grade applications.

You will also bring practical experience building agentic applications that automate financial workflows while preserving accuracy, auditability, and human oversight.

Key Responsibilities

• Build Products from Zero to Production: Own discovery, vision, roadmap, prioritization, and delivery of in-house O2C products. Translate customer and operational needs into clear product requirements, MVPs, acceptance criteria, and measurable outcomes.
• Own Contracts, Billing & Invoicing: Define capabilities for contract changes, order activation, usage rating, billing schedules, invoice generation, adjustments, and reconciliation. Support consumption-based, subscription, hybrid, and technical services business models.
• Design the End-to-End Customer Journey: Connect upstream quoting and contracting with downstream invoicing, payments, cash application, disputes, and subledger operations. Simplify customer and operator experiences, including exceptions and recovery.
• Prototype & Deliver with Engineering: Build working prototypes using AI-assisted development tools to validate workflows and feasibility. Partner with Engineering on APIs, data models, business rules, architecture tradeoffs, testing, and production readiness.
• Build Reliable Agentic Workflows: Define agent orchestration, tool integration, and approval checkpoints. Establish prompt and context strategies, evals, test harnesses, and observability to measure quality, reliability, latency, and cost.
• Drive Adoption & Operational Excellence: Deliver measurable improvements in billing accuracy, automation, collections effectiveness, and adoption. Embed financial controls, security, audit trails, and resilient exception handling throughout the product lifecycle.

• Seasoned Product Leadership: 8–10+ years of product management experience building enterprise software, financial platforms, or billing products, with direct accountability for product decisions and business outcomes.
• Zero-to-One In-House Product Development: Demonstrated experience taking custom-built products from problem discovery through MVP, production launch, and scale. Experience must extend beyond packaged application configuration, implementation coordination, or project management.
• Deep Contracts, Billing & Invoicing Expertise: Hands-on product experience with contract lifecycle events, amendments, renewals, billing schedules, proration, invoicing, credit/debit memos, tax integrations, and reconciliation.
• Consumption-Based Billing: Experience delivering usage-based billing capabilities, including usage ingestion and validation, metering and rating, tiered pricing, commitments, drawdowns, overages, and billing corrections.
• End-to-End Q2C/O2C Understanding: Strong understanding of the customer journey across CPQ, pricing, deal desk, contracts, orders, billing, payments, cash application, disputes, collections, and operational subledgers.
• Core Software Product & Engineering Skills: Ability to translate business needs into functional specifications, data models, API contracts, workflow states, and testable acceptance criteria. Technical fluency in SQL, APIs, and event-driven systems, with sound judgment on build-versus-buy, scalability, and reliability tradeoffs.
• Hands-on AI Prototyping & Agentic Applications: Experience using tools such as Cortex Code or Cursor to build functional prototypes, and demonstrated delivery of in-house agentic applications in O2C or closely related financial workflows. Understanding of tool/function calling, orchestration, context and memory management, and human approvals.
• AI Evaluation & Production Quality: Practical experience with prompt and context engineering, evaluation datasets, automated test harnesses, regression testing, execution tracing, and guardrails. Ability to define measurable release criteria and safe fallback behavior.
• Enterprise Application Integration: Experience implementing, enhancing, or integrating platforms such as Workday, Oracle, SAP, NetSuite, or Salesforce, with an understanding of financial data ownership, system boundaries, and reconciliation.
• Customer-Centric Execution: Strong discovery, UX, prioritization, and stakeholder-management skills. Ability to work closely with Engineering, Finance, Operations, and Compliance to turn complex requirements into usable products.

• Experience building on Snowflake using Cortex AI, Snowpark, SPCS, Streamlit, or Dynamic Tables.
• Prior software engineering experience or demonstrated ability to develop and validate prototypes using code.
• Experience delivering mission-critical enterprise applications, operational subledgers, payment platforms, or cross-system reconciliation with rigorous security controls, robust exception handling, and tested recovery procedures.
• Familiarity with agent orchestration frameworks such as LangGraph, AutoGen, CrewAI, or custom implementations.
• Experience extracting and validating information from contracts, invoices, remittance advice, and other unstructured documents.
• Familiarity with SOC 1/SOC 2, SOX controls, and PCI DSS requirements relevant to financial applications.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com