Create, maintain, and track detailed program schedules, budgets, and resource plans for global programs, guiding them from concept through New Product Introduction (NPI) and full deployment. Advocate for program resources, budget, and priority, ensuring alignment with organizational goals and customer expectations. Monitor and report on program and project status, highlighting key metrics and milestones, and driving accountability across teams.
Proactively identify, assess, and mitigate program risks, escalating when necessary to ensure that objectives are met on time and within budget. Lead the development of solutions to resolve program issues, ensuring timely delivery, cost efficiency, and technical excellence. Ensure compliance with industry standards, regulatory requirements, and internal policies across all program phases. Implement and oversee variant management strategies, ensuring seamless integration and delivery of tailored solutions.
Negotiate terms related to performance, delivery, and cost with Sales and Business Development, ensuring that all agreements align with program goals. Act as the primary point of contact for coordination between engineering, product, manufacturing, quality, and business teams to drive collaboration and successful execution. Act as the primary customer contact for program activities, including project and program reviews, ensuring strong communication and stakeholder satisfaction.
Partner with Marketing, Sales, and Business Development teams to produce customer-facing documentation, ensuring it aligns with program objectives and client needs. Work and negotiate with vendors on contracts and agreements to secure necessary resources and services for program execution. Coordinate planning, preparation, and execution of product demonstrations and test events, showcasing technical capabilities and meeting customer requirements.
Collaborate with Engineering teams to continually improve product offerings, advocating for new features and innovations that will benefit the program and exceed customer expectations. Lead cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.