- Experience delivering AI, machine learning or LLM-powered products at scale, ideally in a high-growth engineering organization.
- Experience building program management mechanisms that became durable organizational practices.
How you work
- You make sound decisions in ambiguous situations, balancing imperfect information with the need to keep the organization moving.
- You learn quickly. You have successfully developed deep expertise in unfamiliar technical domains and enjoy mastering new technologies.
- You move quickly without lowering standards, making pragmatic decisions while ensuring quality, reliability and security remain deliberate choices rather than accidental outcomes.
- You challenge assumptions with evidence, communicate difficult messages constructively and fully support decisions once they are made.
- You introduce only the amount of process necessary. Your mechanisms reduce organizational friction rather than create it.
Our recruiting process
Recruiter Call → Hiring Manager → Technical Interview → Writing Assignment + Leadership Round → Bar Raiser
WHY PARLOA?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.