Systems Engineer - Level 2

The role

We are looking for a skilled and customer-focused Level 2 (L2) Engineer to deliver high-quality technical support across Microsoft 365, Azure, and associated cloud technologies.

This hands-on role involves resolving technical incidents, managing service requests, and troubleshooting complex issues while delivering an exceptional customer experience. You will take ownership of support tickets, maintain accurate technical documentation, and contribute to continuous service improvements.

The ideal candidate is a proactive problem-solver who combines strong technical expertise with excellent communication skills, accountability, and a genuine commitment to professional development.

What you will do

Wait…

Deliver responsive Level 2 technical support through telephone, remote support channels, and service desk ticketing systems.
Investigate, diagnose, and resolve incidents and service requests involving user access, endpoint devices, Microsoft 365, Azure, and related technologies.
Administer and support Microsoft 365 environments, including user identities, permissions, Exchange Online, Teams, SharePoint Online, and associated cloud services.
Take end-to-end ownership of assigned support tickets, ensuring accurate categorisation, proactive customer updates, and timely resolution.
Maintain comprehensive technical notes covering troubleshooting steps, actions performed, and final resolutions.
Develop and maintain knowledge base articles and internal technical documentation to support consistent, efficient service delivery.
Complete accurate timesheets with appropriate allocation of customer-related and internal activities.
Assist senior engineers and project leads with technical activities across infrastructure and cloud-based projects.
Adhere to established security policies, access controls, operational procedures, and client-specific security requirements.
Identify and escalate complex technical issues and potential risks while maintaining accountability for communication and follow-through.
Deliver effective, sustainable technical solutions that minimise recurring incidents and improve service quality.
Contribute to positive customer experiences through professional communication, reliable support, and effective issue resolution.
Continuously strengthen technical capabilities through practical learning, relevant Microsoft certifications, and participation in increasingly advanced engineering activities.
Identify opportunities to improve service desk processes, technical documentation, and overall support efficiency.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

Systems Engineer - Level 2

The role

What you will do

Systems Engineer - Level 2

The role

What you will do

What you need

Essential Technical Skills & Qualifications

Essential Soft Skills & Attributes

Nice to have

About Dijital Team

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Interview questions

Dijital Team