Product Design, Manager

About the Role: Great Product Design is critical to ensuring safe, secure environments worldwide. The more complex a process or procedure is, the less likely it is to be skipped/bypassed, and the more likely an intrusion or anomaly will occur. Product Design at Envoy exists to ensure that the products we build will have the true impact our customers hope for.

This is not an easy job. Our customers always want every security feature turned on because it seems like a good idea. Of course they want an ID scan, a photo taken, a background check done, and an NDA the legal team wanted – all of these are great for security and compliance. But are they really practical for a guest coming in for a casual lunch? More likely than not, it’ll take too much time, bring too much surveillance, and solidify a pretty bad, memorable experience.

So what naturally happens? Hosts will skip the steps altogether, not record anything down, and bring their guest in anyway. It’s only natural. Your job at Envoy is to be hypervigilant about what’s being tried to be achieved and find ways to help our buyer achieve what they want, but in new, thoughtful, easier ways. This is what makes the job hard and where the best designers shine: how can you make all the security needs easy?