IT Technical Service Cluster Leader

TikTok, Hong Kong (China), Hong Kong Island, Hong Kong, China

What you will do

Lead a team of Technical Service Engineers across different countries, and provide onsite technical support to our employees in offices through various communication channels together with the IT On Call team.
Be responsible for the overall performance of services in the cluster, and drive continuous service improvement in technology-related matters, aiming to enhance end-user productivity and satisfaction.